July 3, 2019

Rising customer expectations around a personalised customer experience, and an effective omnichannel delivery between digital, social and in-store, remain the main drivers for innovation in the retail industry. According to research conducted by Tech., a collaboration...

May 1, 2019

As banks battle to combat the threat of new market entrants, while balancing their own requirements for regulatory and security compliance, what are the key trends driving change in the banking industry?

 

Customers are driving Big Data uptake in Financial Services

Custom...

March 20, 2019

Good news! Last month, one of my blog posts was picked up by tech player and retail consultancy, Visual Retailing (www.visualretailing.com), and published on their blog.

Click here to view the publication:

https://visualretailing.com/blog/2019/2/iot-and-big-data-applicat...

January 15, 2019

Increased competition in the financial services sector is one of the key drivers for growth and innovation. With $40 billion being secured by fintech start-ups since 2015 [Frost & Sullivan], they present banks with the key challenge of competing against customer-centri...

February 4, 2018

Rising customer expectations around a personalised Customer Experience (CX), and an effective omnichannel delivery, connecting retail experiences between digital, social and in-store, remain the main drivers for innovation in Customer Experience Management (CEM) this y...

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